Platform Experiencing Performance Issues

Incident Report for Incident IQ Platform Status

Resolved

This incident has been resolved.

Posted Nov 12, 2024 - 14:51 EST

Monitoring

The engineering team has reported that the platform is now stable, and they are actively investigating the root cause of the event to prevent any recurrence. I’ll keep you posted on any further findings or actions.

Thank you for your patience and understanding.

Posted Nov 12, 2024 - 12:13 EST

Investigating

We want to inform you that we are currently experiencing a performance issue that may impact your experience on our platform. You may notice delays in loading ticket pages, performing searches, taking actions, or creating new tickets. Our engineering team is actively investigating the issue, and we are working to resolve it as quickly as possible.

We apologize for any inconvenience this may cause and appreciate your patience. We will keep you updated on our progress and notify you as soon as the platform is performing at optimal levels.

Thank you for your understanding and partnership.

Posted Nov 12, 2024 - 11:26 EST

This incident affected: Platform.