On September 9th, at approximately 9:49 AM ET, we identified an issue affecting critical infrastructure, which resulted in a temporary service outage. Our team immediately took action, and by 11:04 AM ET, all services were fully restored. There was no data loss during this time.

Reason for Outage (RFO): The outage was caused by an unexpected issue in our infrastructure, temporarily impacting system availability. Our engineering team promptly resolved the problem to restore full functionality.

Next Steps: To ensure the continued reliability of our platform, we have taken the following steps:

• Enhanced Monitoring: We have added additional monitoring and alert systems to detect and resolve issues before they impact your service.
• Infrastructure Optimization: Our systems have been further optimized and scaled to handle even greater demands, providing more stability for critical operations. We understand how essential our platform is for your schools’ day-to-day activities, and we are committed to ensuring its reliability. We deeply regret any inconvenience this may have caused and appreciate your understanding and trust.