Get webhook notifications whenever Incident IQ Platform Status creates an incident, updates an incident, resolves an incident or changes a component status.
Investigating - The IIQ Team is currently aware of an issue affecting the ability for users to log into our Community site. We are working with our partners to resolve this issue and will provide updates here as they become available. Please contact our community team at community@incidentiq.com for any community-related issues. We apologize for any inconvenience caused by this temporary loss of access to our Community site.
Jul 25, 2024 - 09:15 EDT
API
Operational
Platform
Operational
User Integrations
Operational
Microsoft Azure SSO
Operational
Google Cloud Platform Identity & Access Management
Operational
PowerSchool Products PowerSchool SIS
Operational
ClassLink Roster Server
Operational
ClassLink Active Directory Integration
Operational
Resolved -
We encountered a platform-wide issue between 9:35am-10:50am EDT which degraded performance and in some cases prevented login access. Since the remediation deployment this morning we have been monitoring all platform metrics and continuing with extensive testing. Platform performance has remained stable throughout the day, but we are continuing our team's focus on performance monitoring and testing. We apologize for the inconvenience this brief downtime may have caused and will continue our focus on platform stability during this busy time of year.
Jul 26, 18:07 EDT
Monitoring -
We have deployed configuration changes to background systems which should return site performance to expected performance levels. We are currently seeing restored functionality and responsiveness while continuing to monitor all platform performance metrics. We will provide more details here as we continue our root cause investigation.
Jul 26, 10:30 EDT
Investigating -
We are experiencing some intermittent site responsiveness issues that are causing slow page loading times and intermittent login problems. Our Engineering Team is currently investigating the cause and working on a solution. We will provide updates here as soon as they are available. Apologies for the inconvenience and thanks for your patience.
Jul 26, 09:50 EDT
Resolved -
We have been closely monitoring asset-based integration synchronization jobs since the deployment of a fix last night. We are confident that the issue preventing asset app syncs from successfully completing has been addressed. The underlying issue was caused by an exception that occurred when certain fields were filled out and others remained blank in the source data, preventing these app syncs from completing as intended.
If you have any additional questions or concerns please reach out to our support team for additional assistance. Thank you for your patience as we worked to resolve this issue
Jul 25, 14:24 EDT
Monitoring -
We deployed a hotfix for this issue overnight and kicked off syncs for affected districts. We have seen successful syncs since then but will continue to monitor the situation throughout the morning as a precautionary measure. Thank you for your continued patience and as always please contact our support team with any specific questions or urgent needs.
Jul 25, 09:13 EDT
Identified -
We are currently aware of an issue causing failed synchronization jobs with our asset-based integrations. Our Engineering team has identified the cause and is working to deploy a solution as soon as possible. We will provide updates here as they become available. Please contact our support team with any specific questions or urgent needs. We apologize for any inconvenience caused by this temporary integration issue.
Jul 24, 13:24 EDT