Resolved -
This incident has been resolved.
Sep 6, 14:56 EDT
Update -
Dear Valued Customer,
We are pleased to inform you that our engineering team has identified the issue affecting the Incident IQ platform and has successfully applied a fix. The system is now operational, and we are closely monitoring for stability to ensure everything is functioning as expected as of 2:17pm EST.
Our team is also conducting a thorough root cause analysis to prevent future occurrences. If you are still experiencing any issues or notice any irregularities, please reach out to our support team as soon as possible so we can assist you promptly.
Thank you for your continued patience and understanding as we worked to resolve this issue.
Sep 6, 14:24 EDT
Update -
We are continuing to monitor for any further issues.
Sep 6, 14:17 EDT
Monitoring -
A fix has been implemented and we are monitoring the results.
Sep 6, 14:16 EDT
Investigating -
Dear Valued Customer,
We wanted to make you aware that our Incident IQ platform is currently experiencing a service outage that began at approximately 2:05 PM EST. At this time, users are unable to load or access support tickets within the platform.
Our engineering team is fully engaged and has prioritized this issue. They are actively investigating the root cause and working to restore full functionality as quickly as possible. While we do not have an estimated time for resolution yet, we will continue to provide timely updates as more information becomes available.
Please know that resolving this matter is our highest priority, and we are committed to minimizing the impact on your operations. We understand the importance of our platform to your workflow and sincerely apologize for the disruption this may be causing.
Thank you for your patience and understanding during this time. We will keep you updated with progress and provide the next update as soon as possible.
If you have any immediate concerns or need assistance, please don't hesitate to contact our support team.
Sep 6, 14:13 EDT